Privacy policy

PRIVACY POLICY
This Privacy Policy describes how Denka, www.denka.co.za (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase or order from denka.co.za (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you accept and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

Information we collect directly from you

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wish list.
  • Customer support information including the information you choose to include in communications with us.

Card transactions on Denka, www.denka.co.za, are processed through PayFast (Pty) Ltd (“PayFast”), the authorized payment gateway for all South African Acquiring Banks. PayFast employs the highest level of encryption, utilizing Secure Socket Layer 3 (SSL3), ensuring the utmost security for transactions. No card details are stored on our website. For further reassurance, users can visit www.PayFast.co.za to review their security certificate and policy.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include device data, browser data, IP address, and interactions with the Site.

Information we obtain from third parties

We may obtain information about you from third parties, including:

  • Companies who support our Site and Services, such as Shopify.
  • Payment processors (e.g., bank account, credit/debit card information).
  • Analytics or advertising partners.
  • Third-party platforms you interact with.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How we use your personal information

Denka, www.denka.co.za, is committed to safeguarding the privacy and security of your personal information. In accordance with PAIA and POPIA, we define and handle personal information according to South African law.

We may use your information for:

Providing Products and Services

Order fulfilment, payment processing, returns, account management, shipping, notifications.

Marketing and Advertising

Sending promotional messages, tailoring ads, personalising user experience.

Security and Fraud Prevention

Detecting suspicious activity, enforcing terms, protecting users.

Communicating with You

Customer support, notifications, service improvements.

Cookies

We use cookies to:

  • Operate and improve the Site
  • Run analytics
  • Personalise content
  • Support advertising

You may restrict cookies through your browser but doing so may impact functionality.

How we disclose personal information

We may disclose information:

  • To vendors or third-party service providers
  • To business and marketing partners (including Shopify)
  • When you consent to a disclosure
  • Within our corporate group
  • In connection with legal obligations or business transactions

We do not sell or share sensitive personal information for profiling.

User-generated content

Any reviews or public posts you make may be visible publicly. You are responsible for what you share.

Third-party websites and links

We are not responsible for third-party website privacy or security practices.

Children’s data

You must be a legal adult to use our Services. We do not knowingly collect data from children.

Security and retention

No system is fully secure, but we take reasonable measures to protect your information. We retain data as required for legal, operational, or service-related purposes.

Your rights

Depending on your region, you may have rights to:

  • Access
  • Delete
  • Correct
  • Port
  • Restrict processing
  • Withdraw consent
  • Manage communications

We will not discriminate against you for exercising these rights.

Complaints

You may contact us with complaints. If unresolved, you may escalate to your regional data protection authority.

International users

Your data may be stored or processed outside your country. Appropriate transfer mechanisms are used where required.

Contact

Should you have any questions, or to exercise your rights, please contact:

holeshot@denka.co.za

Denka  Design Consultancy cc reserves all rights not expressly granted herein.